A-Z Guide

A limited number of Accessible parking spaces are located in the Premium Seat Parking Lot between the parking garage and the Bon Secours Wellness Arena. There is a fee to park and spaces are available on a first-come first serve basis. Additional spaces are located on the lower level of the Church St. parking garage. All vehicles requiring accessible parking must have the proper decal displayed from the rear-view mirror or have an applicable license plate.

Public elevators are available in the Bon Secours Wellness Arena. Elevators are located at the First Citizens Bank entrance and at the Furman University entrance. Additional elevators are located in the parking garage. These elevators are designated as preferred use for guests with disabilities.

Though all of our entrances are ADA accessible, the Furman University entrance is adjacent to accessible parking spaces. 

All public restrooms are designed to be accessible to our guests with disabilities. Guests will find accessible features such as stalls, sinks, mirrors, and paper towel dispensers.

The Bon Secours Wellness Arena is equipped with three public accessible seating areas located at sections 116B, 105B, and 111B. In addition, there are individual seats in the upper-level seating and floor seating when applicable.

The Americans with Disabilities Act prohibits discrimination on the basis of disability in employment, State, and local government, public accommodations, commercial facilities, transportation, and telecommunications. The ADA seating areas are reserved for ADA persons and their companions only. If you do not meet ADA requirements you will not be permitted to sit in our ADA seating.

To be protected by the Federal ADA law, one must have a disability or have a relationship or association with an individual with a disability attending the event. We reserve the right to re-seat or remove any guests from the property who violate the Federal ADA laws.

Our offices are located at 650 N Academy Street, Greenville, SC 29601. The administrative office is open Monday- Friday from 9:00am-5:00pm.

South Carolina and Federal Law prohibits the sale of alcoholic beverages to persons under the age of twenty-one (21). Therefore, guests are required to show proper identification and proof of age when purchasing alcoholic beverages at the Bon Secours Wellness Arena. The number of alcoholic beverages served may be limited to two drinks per person, per purchase.

Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests. Beer sales are discontinued approximately forty-five (45) minutes before the end of the event. We encourage guests to drink responsibly and not to drive after drinking.

ATMs are located throughout the concourse, located outside sections 101 and 113.

Video cameras are NEVER allowed at a concert. Professional cameras with removable lenses and flash attachments are normally prohibited. Management for any show has the right to change the camera policies.  Guests who do not comply with the above policies should note that the Bon Secours Wellness Arena staff and/or representatives from any shows or events reserves the right to confiscate any tape, film, memory card or recording equipment. Any of these confiscated items may become property of the Bon Secours Wellness Arena, the show or event and the contents of anything on the memory cards or storage devices, including all photographs/video already on the camera not related to the concert/event, may be erased. All media request must be made in advance. Visit the press info page to request media credential procedures.

Touchless Weapon Detection: Visitors will move quickly through security checkpoints at a seamless pace, knowing they’re well-protected everywhere inside the venue.

Learn more about The Evolv weapons detection system by visiting our Clear Bag Policy page.

Visit the Clear Bag Policy page for more details. 

Learn more about The Evolv weapons detection system by visiting our Clear Bag Policy page.

Banners and signs are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material. Banners may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner. Poles and sticks are prohibited. Building management reserves the right to remove any banner or sign. Signs may also be prohibited, if requested by the event.

Celebrate your special day at The Well during a Swamp Rabbit Hockey Game or at an event offering group sales! For information please contact our Group Sales Department. 

The GSP International Airport Box Office at Bon Secours Wellness Arena is open Monday- Friday from 10am-2pm. Weekend hours vary by event. When purchasing tickets, you may park temporarily in the area in front of the box office. There is a 10 minute parking limit. 

Tickets for events at the Bon Secours Wellness Arena can be purchased at any Ticketmaster outlet online at Ticketmaster.com or in person at the GSP International Airport Box Office at Bon Secours Wellness Arena.

When purchasing tickets at the GSP International Airport Box Office, you will be charged a small box office fee and any additional taxes or ticketing fees that may apply.

Visit our Ticket Policy page for more information. 

Small, non-professional cameras are generally acceptable for most shows. If an event has a specific camera policy, it is usually posted to the Event Information page approximately 24-48 hours prior to the event date.

When an event is cancelled, refunds will be given. When you purchase a ticket, you do so with the understanding that no refunds or exchanges will be issued if an event plays as scheduled.

In an effort to provide faster service and a more convenient experience, all food and beverage concessions inside the arena have transitioned to a cashless payment system. Debit, credit cards, and mobile payment options (Apple Pay & Google Pay) are accepted methods of payment.

No card? No smart phone? No problem. We understand some guests may still prefer to use cash, so we’ve got you covered. If you need to exchange cash for a Visa gift card, visit the inside window of the GSP International Airport Box Office at the arena at the start of the show. Visa gift cards can be used throughout the arena and anywhere else Visa is accepted.

Thank you for your understanding as we continue to enhance the event experience for all!

Use a gift card around the venue.

All food & beverage concessions inside the arena will no longer accept cash as a form of payment. Cashless interactions create a faster checkout and a more seamless fan experience. Please plan accordingly as you prepare to visit the arena for future events. Debit and credit cards along with mobile payments (i.e. Apple Pay & Google Pay) will be the only forms of payment accepted for concessions. Cash may still be used at the GSP International Box Office to purchase tickets.  

Use a gift card around the venue.

Submit a request on our Donations page here.

Children under the age of 2 are free at most Bon Secours Wellness Arena events, but must sit on someone’s lap. If the child is 2 or older, you will have to purchase a ticket. Any show has the right and authority to change the minimum age for which a ticket must be purchased. Please be sure to check the event information for each show.

Concessions are available during events throughout the Arena concourse. Levy is the food and beverage partner at the arena and offers many types of food including hot dogs, popcorn, and Moe's Southwest Grill. 

Beginning January 1, 2023 food & beverage concessions will no longer accept cash as a form of payment. Use a gift card around the venue.

View partnership information.

Fans of legal drinking age, with a valid I.D., can sign the Designated Driver pledge sponsored by Geico.  Upon sign-up, the designated driver pledges to refrain from drinking at the concert and provide responsible transportation for all members of their group.  In return, designated drivers will receive a free coupon for a soft drink or bottled water.

Please visit the SPINX Guest Services desk at section 117 for details. 

View Directions.

The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on BSWA property without prior written authorization.

Submit a request on our Donations page.

For most events, doors open 60 minutes prior to the start time of the event. However, this can vary by event so please check the specific event page.

The main elevator for patrons is located near the Entegra Bank Entrance across from section 101. 

• Family Services Restroom - Section 105
• Nursing Mothers' Suite - Section 105
• Sensory Suite - inquire at Guest Services at Section 117
• Sensory Kits - inquire at Guest Services at Section 117

The First Aid/EMS Station is located on the main concourse outside of section 105/106. In the event of an emergency, please go to the first available officer or staff member for assistance.

Concessions are available during events throughout the Arena concourse. Levy is the food and beverage partner at the arena and offers many types of food including hot dogs, popcorn, and Moe's Southwest Grill.  

No outside food or beverages are allowed inside the Arena.

All food & beverage concessions inside the arena will no longer accept cash as a form of payment. Cashless interactions create a faster checkout and a more seamless fan experience. Please plan accordingly as you prepare to visit the arena for future events. Debit and credit cards along with mobile payments (i.e. Apple Pay & Google Pay) will be the only forms of payment accepted for concessions. Cash may still be used at the GSP International Box Office to purchase tickets.

Use a gift card around the venue.

Visit our Group Sales page for more information.

The SPINX Guest Services is located outside of section 116/117 and will have staff waiting to help during events.

View open positions.

Bon Secours Wellness Arena can provide sign language interpretation for guests that are deaf/hard of hearing. Requests for this service must be received three weeks prior to the event and be approved by the performer. For details, please email or call  864-241-3800.

It is important that we keep a safe environment for all of our guests. With that in mind, individuals may be removed from the Bon Secours Wellness Arena for fighting, jumping the rail to get to the floor when they do not have a floor ticket, being a minor in possession of alcohol, handing alcohol to a minor, being unruly or too intoxicated for their own safety, or conducting any illegal activity. Anyone asked to leave will not receive re-entry or refund of any kind.

View open positions.

During an event, you may inquire about lost or found items at the SPINX Guest Services desk outside section 116/117. For inquiries following an event, please call 864-241-3800 during normal business hours. If urgent visit the 24 hour security office located inside of the loading dock at BSWA. Use address 650 N. Academy Street to find the parking lot and the security door is to the right of the loading ramps. 

The Bon Secours Wellness Arena may not be able to reprint tickets should they be misplaced. If you purchased your tickets through Ticketmaster and have misplaced your tickest, please call 800-653-8000. If you purchased your tickets at the GSP International Airport Box Office at Bon Secours Wellness Arena and have misplaced your tickets, please call 864.241.3800.

All media request must be made in advance. Submit a media credential request.

Numerous merchandise booths are available throughout the Arena during events.

• Learn how to access your mobile tickets on Ticketmaster's Mobile Entry page.
• Watch a tutorial on how to access your mobile tickets.

Be well informed by signing up for our newsletter.

Nursing mothers have a private space on-site that offers them and their babies a comfortable environment. The Mothers Nusring Suite is located near section 106. 

No outside food or beverages are allowed to be brought into the Arena.

If you purchased a paperless ticket,  you will need to bring the purchasing credit card along with your entire party when entering the Bon Secours Wellness Arena. Your purchasing credit card will be swiped upon entry and this will act as your ticket to enter the arena. Please note that credit cards may only be swiped once, so please be sure that everyone in your party is together at time of entry.

Visit our Ticketing Policy page for more information. 

View parking information.

Weather permitting, the Arena will open the Plaza prior to doors for a Party on the Plaza. Come early and enjoy music and games with beer, wine and snacks available for purchase. This is not available for every show, so please check the specific event show page for details.

The Terrace, presented by Pepsi is our newest outdoor space and is open for all shows, weather permitting, offering beer, wine spirits and snacks for purchase. Occasionally it will open prior to doors for concerts and events for food and beverage happy hour specials. Check each individual event page for details on specials. 

We accept the following: Visa, Mastercard, Discover, American Express, and mobile payments. 

View Premium Services.

Pre-sale codes are only available to those signed up to receive our emails. Sign up.

View Prohibited Items

1. Any person or organization wishing to protest or demonstrate on the grounds of the Bon Secours Wellness Arena (“BSWA Property”) may do so only in the areas designated (“Protest Areas”) on the map attached hereto. Anyone protesting or demonstrating outside of the Protest Areas who refuses to stay in the Protest Areas will be asked to leave the BSWA Property.
2. As with all visitors to the BSWA Property or its surrounding property, any person or organization wishing to protest or demonstrate on the BSWA Property shall be required to comply with all applicable federal, state and local laws, including guidelines of the Greenville Arena District. Any person violating these laws or guidelines may be required to vacate the BSWA Property.
3. Any person who has a question or complaint about this procedure should contact the Greenville Arena District’s Executive Director or her designee.

The Bon Secours Wellness Arena is a member of the Ticketmaster ticketing network. Tickets for events at the Bon Secours Wellness Arena can be purchased at the GSP International Airport Box Office at the Bon Secours Wellness Arena (in person only) or any Ticketmaster outlet online at Ticketmaster.com.

View our Ticketing policy page for more information.

Please submit your questions, comments, or complaints on our Contact Us page.

Re-entry is not allowed for any event.

When an event is cancelled, refunds will be given. When you purchase a ticket, you do so with the understanding that no refunds or exchanges will be issued if an event plays as scheduled.

The SPINX Guest Services desk is located on the main concourse, outside of section 116/117 and provides guests a convenient location to obtain information, offer suggestions, voice concerns and request assistance during events.

BSW Arena offers a total of 8 restrooms including 1 unisex/family restroom. All restrooms are accessible to persons with disabilities.

Season tickets for the Greenville Swamp Rabbits can be purchased by contacting the Swamp Rabbit Front Office at 864-674-PUCK.

View Seating Charts.

Touchless Weapon Detection & Security: Visitors will move quickly through security checkpoints at a seamless pace, knowing they’re well-protected everywhere inside the venue.

Learn more about The Evolv weapons detection system by visiting our Clear Bag Policy page.

View our Sensory Guide page for more information. 

Visit our Sensory Guide page for more information.

Although animals are not allowed in the Bon Secours Wellness Arena, an exception is made regarding service animals for guests with disabilities. 

Keep up with the Bon Secours Wellness Arena on Facebook, Twitter, Instagram, YouTube, and LinkedIn. @bswarena

BSWA does not control the sound system for events. The show provides their own equipment and handles the sound level.

View sponsorship information.

STAGE, or Serving Together: Arena’s Giving Experience, is the new name for the Arena’s community engagement initiatives. STAGE will pull together many of the great things the Arena has been doing for years in Greenville and the Upstate. Visit our Stage Outreach page for more information.

When you buy a ticket, it gives you the right to sit in your seat and enjoy the concert. It also gives you the right to stand or dance IN FRONT OF YOUR SEAT. People are not allowed to sit, stand or dance on the stairs, in the aisles, or in the section entrances.

View Suites information.

The Bon Secours Arena is home to the Greenville Swamp Rabbits of the ECHL. Tickets can be purchased at the GSP International Airport Ticket Office (in person only), at any Ticketmaster outlet, online at Ticketmaster.com, or by calling 800-745-3000.

GSP International Airport Ticket Office at the Bon Secours Wellness Arena is open Monday-Friday, 10:00am-2:00pm. Weekend hours vary by event.

When purchasing tickets at the GSP International Airport Box Office, you will be charged a small box office fee and any additional taxes or ticketing fees that may apply. 

Getting your tickets directly through our website and Ticketmaster.com is the absolute safest way to attend events at the Bon Secours Wellness Arena. Elsewhere you risk not only paying more but also literally being left out in the cold with a counterfeit ticket. 

Tickets for events at Bon Secours Wellness Arena may be purchased at the following authorized points of purchase: in person at the GSP International Airport Box Office at the Bon Secours Wellness Arena or online via Ticketmaster.com.   

Please note that Bon Secours Wellness Arena cannot guarantee the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by Bon Secours Wellness Arena. 

View our Ticketing Policies page for more information. 

Ride the Downtown Trolley to the Bon Secours Wellness Arena! The Arena Events Route will accommodate riders to Arena Events, beginning 60 minutes prior to the event’s start time for some events. Visit the Greenlink page for more information. 

Accessible water fountains and Greenville Water water bottle refill stations are available throughout the Bon Secours Wellness Arena.

Weapons are prohibited at Bon Secours Wellness Arena.

Take a walk on the Well side and join us in the temperature controlled Arena to walk on most Tuesdays and Thursdays! Visit our Well Walkers page for more information.

View ADA information.

This is the ultimate pre-show destination to meet friends and enjoy the full-service bar. Open to all ticket purchasers.  

For most concerts, the Wicked Weed Green Room (formerly known as Stella Lounge) is behind a curtain with no view of the performance, and because of this, the Lounge normally closes after the main act takes the stage. However the lounge is a great place to watch Greenville Swamp Rabbit Hockey Games. 

"BSWAFanWiFi" is a free Wi-Fi network where fans connect during their visits to the Bon Secours Wellness Arena. 

Tickets you have purchased online or over the phone through Ticketmaster as WILL CALL may be picked up in advance at the GSP International Airport Ticket Office at Bon Secours Wellness Arena during normal business hours (10am – 2pm Monday through Friday) or the day of show. Please bring a picture ID, the actual credit card used to purchase the tickets, and your order number. The Box Office will not be responsible for unclaimed tickets. 

Learn more about The Evolv weapons detection system by visiting our Clear Bag Policy page.